Remote support
How does remote support actually work?›
You download a small, secure screen-sharing app (AnyDesk or TeamViewer — both free for you), share a one-time connection code with me, and I work on your computer while you watch every click. You stay in full control and can end the session at any moment.
Is remote access safe?›
Yes — the connection is encrypted, works only with the one-time code you provide, and ends completely when the session closes. I never install permanent access, and you can watch everything I do in real time.
What can’t be fixed remotely?›
Anything physical: hardware failures, upgrades, Wi-Fi router placement, or a computer that won’t turn on at all. For those, I offer on-site visits in the Brickell area and drop-off service.
Pricing & guarantees
What does “no fix, no fee” mean?›
Exactly what it says: if I can’t solve the problem you hired me for, you pay nothing. Diagnostics on drop-off hardware are the only exception, and that fee is stated up front.
Are prices really flat-rate?›
Yes. You get a fixed price before work begins based on the service, not the clock. If it takes longer than expected, that’s my problem — the price doesn’t change.
How do I pay?›
Card, Zelle, or cash after the work is done and you’ve confirmed everything works.
On-site & drop-off
Where do you go for house calls?›
Brickell, Downtown Miami, Brickell Key, Edgewater, and Coconut Grove. Not sure if you’re in range? Just ask — the answer is usually yes.
How fast can you come?›
Same-day or next-day for most of the Brickell area. Remote sessions can usually start within the hour.
How does drop-off work?›
I arrange a meeting spot in Brickell, you hand over the machine, and I agree on scope and price before any work starts. Most upgrades are ready within 24–48 hours.
Do you repair cracked screens or batteries?›
No — I focus on software, networks, setups, and internal upgrades (SSD, RAM, cleaning). For screen or battery replacement I’ll gladly point you to a trusted specialist.
Privacy & data
Will you see my personal files?›
I only touch what the job requires, and during remote sessions you literally watch everything I do. Your files are your business — see my privacy policy for the full commitment.
Can you help me back up my data?›
Absolutely — backup setup is one of my most-requested services, and I recommend it to every client. It’s far cheaper than data recovery.
What happens to my data during an upgrade?›
Data transfer is included in every SSD upgrade, and I verify your files are intact together at pickup before wiping anything. I always recommend having your own backup as well.